Confidentiality

All information about you, your family and your medical conditions are treated in absolute confidence by the doctors and staff. Results of blood tests, X-rays and other information will only be given to the patient or to the parents/guardians of children.

Some information is held on our computer system in accordance with the Data Protection Act.

Comments & Complaints

We welcome your suggestions and comments about any aspect of the service we offer you. Please address any suggestions you have to our practice manager.

If you feel that you need to make a complaint about the service we have provided to you, please put the details in writing to the practice manager, it will be fully investigated and responded to in writing at the earliest opportunity. Please click here to go to a full copy of our current complaints procedure. Please also use this link to go to the Sutton CCG complaints procedure.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Freedom Of Information

The Freedom Of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

Details of the scheme are available from reception or the practice manager.

Freedom Of Information - Publication Scheme

Failure to attend appointments

Appointments are always in high demand and we are unable to tolerate missed appointments without prior notification so that it can be offered to someone else. Missed appointments result in wasted valuable clinical time and longer delays for appointments for other patients. Patients who regularly fail to attend appointments without giving us any or sufficient notice will receive a warning letter from us. If they then continue to fail to attend without notice they will almost certainly be asked to register elsewhere.