How Do I...
Make An Appointment?
All consultations are by appointment
Confirmation of Practice Opening and Appointment Times
Monday to Friday 08:00 to 19:00
We have a wide selection of appointments with both GPs and nurses throughout our opening times. We also offer some extended hours appointments* with a doctor and/or nurse as follows:
Monday 18:30 to 19:30
Tuesday 07:30 to 08:00
Wednesday 18:30 to 19:30
Thursday 07:30 to 08:00
* patients attending extended hours appointments with the doctor or nurse before or after normal opening hours for the building will be buzzed in by intercom at the front door by relevant reception staff, this is to maintain security to the building as a whole for all providers outside normal working hours.
Routine Appointments
If you would like to book an appointment you can telephone the surgery,
call in at reception or use our new online appointment booking service. Once
registered for the online service you can book and cancel appointments even when
the surgery is closed. Ask at reception to register for the service. If you have
booked an appointment please arrive and check in (using the touch screen) in
good time to see the doctor. If you have booked an appointment and you are better,
or you cannot attend, please contact us or use the online service to cancel the
appointment. We can then offer your time to another person.
Please note this service is for the booking of single routine appointments with the doctor only. It is not possible to use the on-line service to make urgent appointments on the day with the duty doctor or for any services that require double appointments or assistance from the nurse such as coil fittings, implants, smears, etc. If you are unsure whether you can use the on-line service please speak to the practice first. Thank you.
Extended Hours
We now offer some additional booked appointments with both the GP and
nurse early in the morning from 07:30 (Tuesday and Thursday) and later in the
evening until 19:30 (Monday and Wednesday). These appointments are generally
aimed at accommodating those patients who are working and find it difficult to
get to the surgery at other times.
Emergency Appointments
If you feel that you need an urgent appointment with a doctor please
ring us as early as possible on the day. You will be seen on that day but you
may not necessarily be able to see the doctor of choice.
In cases of extreme urgency, for example suspected heart attacks, severe shortness of breath or acute abdominal pain you may be advised to go directly to a casualty department. The nearest casualty unit for adults and children is open 24 hours a day and is located at:
St Helier Hospital
Wrythe Lane
Carshalton
SM5 1AA
Tel: 020 8296 2000
For such emergencies it is quite appropriate to dial 999.
How Do I...
Obtain Telephone Advice?
Sometimes you may have a question on a health problem or medication which
does not require an appointment. Please contact the surgery and speak to one
of the secretary team who will discuss your question with a doctor or nurse at
the end of surgery or who may arrange a time when you can speak to the doctor/nurse.
How Do I...
Obtain A Home Visit?
You will often be seen by a doctor more quickly if you can attend surgery where examination facilities are better. The time taken for a home visit is around four times that for a surgery consultation. Please only request a visit if it is really necessary.
If you really can’t come to the surgery to be seen please telephone
the secretary team (option 2) as early in the day as possible to request a home
visit. Your details will be relayed to the doctor on call.
Please be prepared to give some information about your problem as well as your name, address and telephone number. This allows the doctors to prioritise calls and deal with urgent calls promptly.
How Do I...
Obtain Test Results?
If you have had a blood test, X-ray or other investigation you can get the
results by telephoning the secretary team between 2.00 and 4.00pm Monday to Friday.
Please allow five working days for the results to reach us from the hospital.
To maintain confidentiality, results will only be given to patients themselves
or the parents/guardians of children.
For results of 12 lead ECG or Novacor 7 day event monitoring, you will need
to make an appointment to see the doctor. Please allow at least 1 week
after you 12 lead ECG before you see the doctor for the result and at least 2
weeks following a Novacor as these take longer to come through.
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