We now offer some additional booked appointments with both the GP and
nurse early in the morning from 07:30 (Tuesday and Thursday) and later in the
evening until 19:30 (Monday and Wednesday). These appointments are generally
aimed at accommodating those patients who are working and find it difficult to
get to the surgery at other times.
If you feel that you need an urgent appointment with a doctor please ring us as early as possible on the day. You will be seen on that day but you may not necessarily be able to see the doctor of choice.
In cases of extreme urgency, for example suspected heart attacks, severe shortness of breath or acute abdominal pain you may be advised to go directly to a casualty department. The nearest casualty unit for adults and children is open 24 hours a day and is located at:
St Helier Hospital
For such emergencies it is quite appropriate to dial 999.
Sometimes you may have a question on a health problem or medication which does not require an appointment. Please contact the surgery and speak to one of the secretary team who will discuss your question with a doctor or nurse at the end of surgery or who may arrange a time when you can speak to the doctor/nurse.
You will often be seen by a doctor more quickly if you can attend surgery where examination facilities are better. The time taken for a home visit is around four times that for a surgery consultation. Please only request a visit if it is really necessary.
If you really can’t come to the surgery to be seen please telephone
the secretary team (option 2) as early in the day as possible to request a home
visit. Your details will be relayed to the doctor on call.
If you have had a blood test, X-ray or other investigation you can get the results by telephoning the secretary team between 2.00 and 4.00pm Monday to Friday. Please allow five working days for the results to reach us from the hospital. To maintain confidentiality, results will only be given to patients themselves or the parents/guardians of children.
For results of 12 lead ECG or Novacor 7 day event monitoring, you will need to make an appointment to see the doctor. Please allow at least 1 week after you 12 lead ECG before you see the doctor for the result and at least 2 weeks following a Novacor as these take longer to come through.