SHOTFIELD MEDICAL PRACTICE

Patient Participation Group Meeting

Thursday 18th June 2015 at 5pm

Rm 2.006, Jubilee Health Centre

1.	Welcome, introductions & apologies – Sarah Kavanagh (SK) welcomed everyone to the meeting and everyone introduced themselves.  Refer to separate attendance register for details of those present and apologies received.  
2.	Moving to a face to face group – documents were tabled for review by those present including terms of reference, ground rules, common issues, what makes a good PPG, overcoming the difficulties.  Pam Howe (PH) of  Sutton Healthwatch briefly discussed these items and in particular the terms of reference.  The group agreed to meet separately with PH to finalise the terms of reference with the aim of finalising these at the next meeting.  PH to circulate some further guidance on this including existing templates or phrases adopted by other PPGs.  SK confirmed there are now officially 16 PPG members.  The group raised concerns about the names being available on the minutes and it was agreed to use initials. The group also discussed access by email and whether this would be consented to be shared between members and the use of email will be for the purpose of the PPG communications only.  SK to ask all members to confirm if they consent to sharing emails with each other prior to the next meeting.  SK asked about the time of the meeting and all those present felt 5pm was a good time and they were happy to continue with that for now. 
3.	Election of Chair, Vice-Chair and Secretary/Minute Taker – volunteers were sought and obtained for all 3 roles.  NF confirmed as chair, RM as vice-chair and JG as secretary.
4.	Report from SCCG PRG – KC provided an overview of the work of the Sutton CCG Patient Representative Group.  SK advised that the 2nd practice representative of this group (PB) is indicating he would like to step down so if anyone else wishes to  be a representative on this group if they could please let SK or PH know.  PH confirmed that the practice requires 2 representatives and more could volunteer and agree who attends with a max of 2 attending from each practice at any one time. 
5.	Shotfield Medical Practice patient survey 2015 – SK confirmed that 13 out of 15 returns had been received on this.  Currently the top 4 priorities identified priorities for review by the group are getting an appointment, clinical care, telephone answering & access and patient information.  These will be the key headings for the survey this year.  SK is happy to receive any suggestions for key questions to be asked under these headings prior to the survey being finalised.  
6.	Patient online access – this is now enhanced and includes a summary, immunisation history, medication history, adverse reactions & allergies and also access to test results.  A demonstration by Sam Harrington, IT & Reception Manager was provided to those present.  There is more information on how to access the enhanced options via the website (www.shotfieldmedicalpractice.co.uk). 
7.	Any other Business
a)	PPG page on website – SK suggested the group may like to consider taking a page on the practice website.  They could use it to post minutes of meetings, information from the SCCG PRG, any other relevant items.  These could be presented to the practice for consideration prior to being uploaded.  The group agreed this was a good idea.  
b)	SCCG PRG Commissioning Feedback – the group were advised that the PRG are seeking patient feedback on commissioning to discuss at the September PRG meeting.  Feedback to PH or KC or via the practice. 
8.	Date of next meeting – Tuesday 22nd September at 5pm