Surgery Times

Out Of Hours

When the surgery is closed our patients are cared for by Patient Care 24. This service is run by doctors from the local area, including some of our own doctors, on a rota system. If you urgently need to contact a doctor when the surgery is closed, please telephone the surgery on 020 8544 2355 and you will be connected to the out-of-hours service.

All calls to the out-of-hours service are answered by a controller and then passed to a doctor for assessment. The doctor on duty may then:

• Telephone you and give you medical advice.
• Ask you to attend a local site to be seen by a doctor.
• Provide a home visit if necessary.
• Arrange for an ambulance to take you to hospital.
• Every morning, a report of all the patients seen during the night or over the weekend is sent through to us. All calls to Patient Care 24 are recorded.