Shotfield Health Centre

Welcome To Shotfield Medical Practice

Shotfield Medical Practice is based in the Jubilee Health Centre, Shotfield, Wallington SM6 0HY, contact tel 020 8669 7612, fax 020 8773 1801.  Our GPs are Drs Lings, Lewis, Munden, Mahfooth and Fisk.  We are one of two GP practices located at this site.  We are not responsible for all other services at this site which includes community and hospital services.  We are a friendly team whose aim is to look after you and the health needs of your family.

Please note that if you wish to contact Wallington Family Practice you need to telephone them directly on 020 8669 6186.

If you need to make enquiries about a community or hospital service based in the Jubilee Health Centre please check your letter from that service and contact them on the number given.  Alternatively you can telephone the information desk at Jubilee Health Centre on 020 3458 5733. 
 
We have put this website together to provide you with important information about the practice. We hope it will help you to make the most effective use of our services.

Please pick up a copy of our patient information leaflet available from reception or download it from this website.

The Friends & Family Test

The Friends & Family Test - this is a contractual requirement for all practices from 1st December. CLICK HERE for more information and where you can find a further link to the test itself.


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Shotfield Medical Practice – Information for Patients

Please note the practice will be open as follows over Christmas/New Year 2014/15:

Monday, 22nd December Normal Opening Hours
Tuesday, 23rd December Normal Opening Hours
Wednesday, 24th December Open core hours only 8.00am to 6.30pm (doors and phones)
Thursday, 25th December Closed – urgent calls to NHS111
Friday, 26th December Closed - urgent calls to NHS111
Saturday, 27th December Closed – urgent calls to NHS111
Sunday, 28th December Closed – urgent calls to NHS111
Monday, 29th December Normal Opening Hours
Tuesday, 30th December Normal Opening Hours
Wednesday, 31st December Open core hours only 8.00am to 6.30pm (doors and phones)
Thursday, 1st January Closed – urgent calls to NHS111


We will be open as usual again from Friday, 2nd January 2015.

Our normal opening hours are doors open 8.00am to 7.00pm and phones available 8.00am to 6.30pm Monday to Friday.

Please order items of repeat medication in good time and please do not leave orders until 22nd-24th December as we will be unable to process excessive numbers of urgent requests at that time.

With best wishes to our patients and their families for a very merry Christmas and a healthy and happy New Year.

 

Identification Of Patients At Risk Of Ebola

Ebola is one cause of viral haemorrhagic fever (VHF) and other viruses causing VHF are endemic in a small number of countries.
 
If have recently travelled to any of the countries identified HERE within the last 21 days and have a fever >38 degrees centigrade or have had a history of fever in the past 24 hours

OR

If you have a fever >38 degrees centigrade or a history of fever in the past 24 hours and have cared for or come into contact with body fluids of or handled clinical specimens (blood, urine, faeces, tissues or lab cultures) from an individual or laboratory animal known or strongly suspected to have a VHF
 
then please DO NOT come to the surgery, telephone us and inform reception of your symptoms and that you feel you may be considered at risk of VHF and they will arrange for you to speak to a clinician on the phone who can advise further.
 
If you are at risk and attend the surgery you will put a lot of other patients and staff at risk also.


Self Care and Appropriate Treatment

There are lots of opportunities for you to care appropriately for yourself without the need to see a doctor. Please see the link to this document (Getting The Right Treatment in Sutton) to help guide you to the most appropriate treatment options in your area. Also please see other links on our self care page about how to treat yourself without the use of antibiotics and what services are available from your community pharmacist.



Please note that the online repeat prescription service is for straightforward repeat prescription requests only. We are unable to deal with changes to items, dosage or quantities through this method. If you need to make a change or ask for a different medication please contact the practice directly. Thank you.

Please note that the online access service for making appointments is to make routine appointments with a GP only. You cannot make appointments online if the GP also needs to be supported by the nurse (ie coil fitting/changing) or for other specific procedures or for any appointments managed by the nurses. Please always ring the surgery to check if you are unsure and make these more specific appointments with the right clinicians and at the right times.

If you require a chaperone to attend your consultation with the doctor please advise reception on arrival or advise the clinician when you go in to see them so that this can be arranged as quickly as possible.
 
If you need to speak to someone confidentially whilst in the surgery please let reception know so they can arrange for a suitable area to be identified as quickly as possible.


What is a formal Chaperone?

Click here for information about chaperones.


Who should I see?

If your need to see a GP or other health professional for something specific like a procedure or a medical you should always check with reception first to ensure the appointment is made with the right person(s) and for the right amount of time or you may be asked to re-book.


Jubilee Health Centre Access, Disabled Parking & Drop Off

Please note that we have now introduced an automated barrier entry and exit system to the front disabled parking and drop off area. Please see this document for more information on why this has happened and what it means to patients and visitors.

Click here for further information

Information for Patients who are Required
to Provide a Blood Pressure Reading

You can do this in one of two ways:

  1. Make an appointment to see a Health Care Assistant - our HCAs are here Monday all day, Tuesday and Wednesday mornings.

  2. Attend the surgery and use our patient self service BP machine which is situated in the ground floor sub-waiting area close to where our GPs are now working. Please ask at reception for details if you cannot locate it. Please follow the instructions carefully on how to take a reading and hand this in to reception to be added to your record. Your name and date of birth must be added on the back when you hand this in. The option saves making an appointment to see anyone and you can attend Monday-Friday 8am to 7pm whilst we are open.

In most cases a normal BP reading is 140/90 or less. Please ensure you have followed the instructions carefully and repeat the test if necessary. If your BP reading is outside this range please consider taking up to 3 readings and only submit the best one to reception. If your BP is still considered high the GP will arrange to contact you. Please do not ask for an urgent appointment.


We are continuing to establish a practice
patient participation group

PLEASE CLICK HERE FOR MORE INFORMATION
ABOUT OUR PATIENT PARTICIPATION GROUP AND HOW TO JOIN


Patient Feedback

Please see the patient feedback page for all our completed survey results, reports and action plans including the newly added survey results and report for 2014.
CLICK HERE


Update Your General Information

Please use the following downloadable form to update some of your general information held on our system and in particular for ensuring we have the correct contact telephone numbers to contact you easily. Complete the form here and hand it in at reception.

Click here to download the General Update Questionnaire.

If you have to notify us of a change of name or address only you will need to complete a specific form for this and provide ID, please see the correct form here

Click here to download the Notification of Change Form.

 

Doctors

Drs Lings, Lewis, Munden, Fisk & Mahfooth

Our address and contact numbers are:

Shotfield Medical Practice
Jubilee Health Centre
Shotfield
Wallington
Surrey
SM6 0HY

Tel: 020 8669 7612
Fax: 020 8773 1801


Opening Times

Our reception is normally open:

Monday to Friday - 08:00-19.00

Extended Hours

We now offer some additional booked appointments with a GP, nurse or the Physician's Associate early in the morning from 07.30 (Tuesday or Thursday) and later in the evening until 19.30 (Monday or Wednesday). These appointments are generally aimed at accommodating those patients who are working and find it difficult to get to the surgery at other times. If you have an appointment with a clinician during extended hours when the building is not normally fully open you will need to buzz the intercom for entrance at the front door.

Outside these hours contact the normal surgery telephone number 020 8669 7612 and follow the recorded instructions.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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