Shotfield Health Centre

Welcome To Shotfield Medical Practice

Shotfield Medical Practice is based in the Jubilee Health Centre, Shotfield, Wallington SM6 0HY.  Our GPs are Drs Lings, Lewis, Munden, Mahfooth, Fisk and Martinez. We are one of two GP practices located at this site. We are not responsible for all other services at this site which includes community and hospital services.  We are a friendly team whose aim is to look after you and the health needs of your family.

Please note that if you wish to contact Wallington Family Practice you need to telephone them directly on 020 8669 6186.

If you need to make enquiries about a community or hospital service based in the Jubilee Health Centre please check your letter from that service and contact them on the number given. Alternatively you can telephone the information desk at Jubilee Health Centre on 020 3458 5733

We have put this website together to provide you with important information about the practice. We hope it will help you to make the most effective use of our services.

Please pick up a copy of our patient information leaflet available from reception or download it from this website.


We are proposing to merge with another local practice, Beddington Medical Centre. Please see HERE for more information and details of a public meeting in December. We welcome your feedback.

Christmas/New Year Opening Times

Please note the practice will be open as follows over Christmas/New Year 2015/16:

Thursday 24th December Open core hours 8.00am to 6.30pm (doors & phones)
Friday 25h December Closed – urgent calls to NHS111
Saturday 26th December Closed – urgent calls to NHS111
Sunday 27th December Closed – urgent calls to NHS111
Monday 28th December Closed – urgent calls to NHS111
Tuesday 29th December Doors will be open as normal 8.00 am to 7.00 pm, phones 8.00am to 6.30pm
Wednesday 30th December Doors will be open as normal 8.00 am to 7.00 pm, phones 8.00am to 6.30pm
Thursday 31st December Open core hours 8.00am to 6.30pm (doors & phones)
Friday 1st January Closed – urgent calls to NHS111

We will be open as usual again from Monday 4th January 2016. Our normal opening hours are doors open 8.00am to 7.00pm and phones available 8.00am to 6.30pm Monday to Friday.

Please order items of repeat medication in good time and please do not leave orders until 21st to 24th December as we will be unable to process excessive numbers of urgent requests at that time.

We wish you all a very merry Christmas and a very happy and healthy New Year


Drs Lings, Lewis, Munden, Mahfooth, Fisk & Martinez

Our address and contact numbers are:

Shotfield Medical Practice
Jubilee Health Centre

Tel: 020 8669 7612
Fax: 020 8773 1801

Opening Times

Our reception is normally open:

Monday to Friday - 08:00-19.00

Extended Hours

We now offer some additional booked appointments with a GP, nurse or the Physician's Associate early in the morning from 07.30 (Tuesday or Thursday) and later in the evening until 19.30 (Monday or Wednesday). These appointments are generally aimed at accommodating those patients who are working and find it difficult to get to the surgery at other times. If you have an appointment with a clinician during extended hours when the building is not normally fully open you will need to buzz the intercom for entrance at the front door.

Outside these hours contact the normal surgery telephone number 020 8669 7612 and follow the recorded instructions.

Changes to the GP Contract require all practices to offer and promote the facility for patients to view on-line, export or print any summary information from their records relating to medications, immunisations, test results, allergies and adverse reactions.
Click here to find out more

Seasonal Flu Vaccination

We are now booking appointments for seasonal flu vaccination which is available on the NHS to all those aged 65 years or over, all those in an ‘at risk’ group and all children aged 2, 3 and 4 years.

As usual we are offering appointments in Saturday clinics in late September, October and early November.  These appointments are for children aged 2-17 and adults over 18 years of age who require flu vaccination only.  There will also be some catch up clinics for children and adults later in the season but these will be limited so please make your appointment in the Saturday clinics if you can as it is important to be vaccinated against flu as early as possible. 

All children will be given the nasal flu spray unless contraindicated.  Some children aged 4 who are already at school may be offered their flu vaccination there. 

Please note that the surgery will not be fully open on the dates of the Saturday clinics, we will only be open for the purposes of the flu clinic itself so please do not ask staff to undertake any other tasks such as providing prescriptions on these dates.

Patients who are eligible for shingles vaccination this year (and will be sent a letter) and who want flu at the same time should book in separate clinics during the week which will be available shortly.

Genuinely housebound patients will be visited by our nurse during October and will be contacted for consent and to be advised of the date for this in due course. Any physically able patients should endeavour to come to the surgery if they can do.

If you are not eligible for a flu vaccination on the NHS but would like to have one you can do so privately and information is available at reception on where this can be done locally and at what cost. 

Patient Survey 2015

Please see here to participate in our patent survey for 2015.

We would really appreciate your valuable feedback on the service we currently provide. 

This survey will run for the month of October and we will publish the results in due course. 

Thank you for your time.  

Patient Feedback

We welcome feedback from our patients. Please refer to the friends and family question via the link here or on our feedback page or using the tablet available in the sub-waiting area of our practice. Please also note we have a general comments book available at reception.

The Friends & Family Test

The Friends & Family Test - this is a contractual requirement for all practices from 1st December. CLICK HERE for more information and where you can find a further link to the test itself.

Meningitis ACWY Vaccine

Teenagers and university students are to be offered a vaccination to prevent meningitis W disease.
From August 2015, all 17 – 18 year olds in school year 13 and first time university students up to the age of 25 will be offered the Meningitis ACWY vaccine as part of the NHS vaccination programme.  The Meningitis ACWY vaccine protects against four different causes of meningitis and septicaemia - meningococcal (Men) A, C,W and Y diseases.
There will also be a catch-up vaccination programme for current school year 10 students through schools from January 2016.  The Meningitis ACWY vaccine will also be added to the routine adolescent schools programme (school years 9 or 10) from Autumn 2015, alongside the 3-in-1 teenage booster, and as a direct replacement for the Meningitis C Vaccination.

Why do teenagers and students need MeningitisW vaccination?

Cases of meningitis and septicaemia (blood poisoning) caused by Meningitis W bacteria are rising, due to a particularly deadly strain.  Older teenagers and university students are at high risk of infection because they tend to live in close contact in shared accommodation, such as university halls of residence.

Meningitis ACWY vaccine is given by a single injection into the upper arm.  There are two Meningitis ACWY vaccines that will be used in the vaccination programme, these are called Nimenrix and Menveo.   They are very similar and both work equally well.

Who should not have the Meningitis ACWY vaccine?

You should not have the Meningitis ACWY vaccine if you are allergic to the vaccine or any of its ingredients.  You should also check with the doctor or nurse before having the Meningitis ACWY vaccine if you:

  • have a bleeding problem, such as haemophilia, or bruise easily
  • have a high temperature
  • are pregnant or breastfeeding

If you wish to receive this vaccination please make an appointment at reception.

General Practice Pressures & Missed Appointments

Day in day out in doctors’ surgeries across London, GPs want to be able to spend more time with their patients and less time on red tape.  It’s a fact that 9 out of 10 NHS patients are treated by GPs, not hospitals and not A&E.  Despite the anti-GP political rhetoric and some media coverage, the reality occurring in busy GP surgeries day in day out is one of doctors, nurses and other practice staff doing their very best in difficult circumstances, despite workloads doubling in recent years and with no additional funding to accompany it.  Across the UK, 1 million people will see a GP today. General practice cares about the whole person, not just their symptoms and will continue doing this for the young, older, vulnerable and chronically ill patients across the capital.

Please assist us by cancelling your appointments if they are no longer required.  On average we have 100 missed clinical appointments every month which could have been offered to other patients to reduce delays and avoid wasting valuable clinical time.  You can cancel appointments online if registered (if you are not registered for the online service please ask at reception), by phone or by text if you have had a text reminder.  Please follow the text instructions carefully.  If we have your up-to-date mobile telephone number you should always receive a reminder of your appointment 24 hours before with a function to cancel should you need to.

Named Accountable GP for all Patients

As of 1st April practices are required to allocate a named accountable GP to all patients including children.  At our practice we do this by way of a 'usual doctor' which is allocated on registration. If you are unclear who your named accountable GP is you can ask for this information when you call in or telephone. If you feel you would like a different GP to be allocated to you then this again can be requested and we will do our best to accommodate that. You are still free to see any GP and in particular when a different GP may have a sooner or more convenient appointment for your needs. You may also be required to see or speak to alternative GPs particularly in urgent situations or if a home visit is required. 

Drug Driving Rules

There are new drug driving rules in England and Wales from 2nd March 2015. Please see this leaflet for more information.

School Absences

If your child is absent from school and the school is asking you to get a doctors note for the absence please see this letter which we would be grateful if you could please share with the school. This letter is also available in hard copy from reception.

Self Care and Appropriate Treatment

There are lots of opportunities for you to care appropriately for yourself without the need to see a doctor. Please see the link to this document (Getting The Right Treatment in Sutton) to help guide you to the most appropriate treatment options in your area. Also please see other links on our self care page about how to treat yourself without the use of antibiotics and what services are available from your community pharmacist.

Changes to the GP Contract require all practices to offer and promote the facility for patients to view on-line, export or print any summary information from their records relating to medications, immunisations, test results, allergies and adverse reactions.

This is an extension to the online service we have provided to date which allows patients to make appointments, cancel appointments and order repeat medications. Please see this link to register or to log-in if you are a current user of 'online access' or go to this page on our website which provides you with further information. Even if you are a current user in order to use the advanced online items you will have to register for this so please ensure you read the information provided carefully.

Please note that the online repeat prescription service is for straightforward repeat prescription requests only. We are unable to deal with changes to items, dosage or quantities through this method. If you need to make a change or ask for a different medication please put this in writing or contact the prescribing clerk at the practice directly.  The prescribing clerk is available Mon-Fri 8.30-12.30pm. We do not take requests for standard repeat prescriptions over the telephone.

Please note that the online access service for making appointments is to make routine appointments with a GP only. You cannot make appointments online if the GP also needs to be supported by the nurse (ie coil fitting/changing) or for other specific procedures such as minor surgery or for any appointments managed by the nurses as this is depending on the right nurse with the right skills. Please always ring the surgery to check if you are unsure and make these more specific appointments with the right clinicians and at the right times.

For more information see our online services page

Who should I see?

If your need to see a GP or other health professional for something specific like a procedure or a medical you should always check with reception first to ensure the appointment is made with the right person(s) and for the right amount of time or you may be asked to re-book.

Jubilee Health Centre Access, Disabled Parking & Drop Off

Please note that we have now introduced an automated barrier entry and exit system to the front disabled parking and drop off area. Please see this document for more information on why this has happened and what it means to patients and visitors.

Click here for further information

Update Your General Information

Please use the following downloadable form to update some of your general information held on our system and in particular for ensuring we have the correct contact telephone numbers to contact you easily. Complete the form here and hand it in at reception.

Click here to download the General Update Questionnaire.

If you have to notify us of a change of name or address only you will need to complete a specific form for this and provide ID, please see the correct form here

Click here to download the Notification of Change Form.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.


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