Shotfield Health Centre

Welcome To Shotfield Medical Practice

Shotfield Medical Practice is based in the Jubilee Health Centre, Shotfield, Wallington SM6 0HY.  Our GPs are Drs Lings, Lewis, Munden, Mahfooth and Fisk. We are one of two GP practices located at this site. We are not responsible for all other services at this site which includes community and hospital services.  We are a friendly team whose aim is to look after you and the health needs of your family.

Please note that if you wish to contact Wallington Family Practice you need to telephone them directly on 020 8669 6186.

If you need to make enquiries about a community or hospital service based in the Jubilee Health Centre please check your letter from that service and contact them on the number given. Alternatively you can telephone the information desk at Jubilee Health Centre on 020 3458 5733

We have put this website together to provide you with important information about the practice. We hope it will help you to make the most effective use of our services.

Please pick up a copy of our patient information leaflet available from reception or download it from this website.


Drs Lings, Lewis, Munden, Fisk, Mahfooth & Hutton

Our address and contact numbers are:

Shotfield Medical Practice
Jubilee Health Centre

Tel: 020 8669 7612
Fax: 020 8773 1801

Opening Times

Our reception is normally open:

Monday to Friday - 08:00-19.00

Extended Hours

We now offer some additional booked appointments with a GP, nurse or the Physician's Associate early in the morning from 07.30 (Tuesday or Thursday) and later in the evening until 19.30 (Monday or Wednesday). These appointments are generally aimed at accommodating those patients who are working and find it difficult to get to the surgery at other times. If you have an appointment with a clinician during extended hours when the building is not normally fully open you will need to buzz the intercom for entrance at the front door.

Outside these hours contact the normal surgery telephone number 020 8669 7612 and follow the recorded instructions.

Changes to the GP Contract require all practices to offer and promote the facility for patients to view on-line, export or print any summary information from their records relating to medications, immunisations, test results, allergies and adverse reactions.
Click here to find out more

The Friends & Family Test

The Friends & Family Test - this is a contractual requirement for all practices from 1st December. CLICK HERE for more information and where you can find a further link to the test itself.

General Practice Pressures & Missed Appointments

Day in day out in doctors’ surgeries across London, GPs want to be able to spend more time with their patients and less time on red tape.  It’s a fact that 9 out of 10 NHS patients are treated by GPs, not hospitals and not A&E.  Despite the anti-GP political rhetoric and some media coverage, the reality occurring in busy GP surgeries day in day out is one of doctors, nurses and other practice staff doing their very best in difficult circumstances, despite workloads doubling in recent years and with no additional funding to accompany it.  Across the UK, 1 million people will see a GP today. General practice cares about the whole person, not just their symptoms and will continue doing this for the young, older, vulnerable and chronically ill patients across the capital.

Please assist us by cancelling your appointments if they are no longer required.  On average we have 100 missed clinical appointments every month which could have been offered to other patients to reduce delays and avoid wasting valuable clinical time.  You can cancel appointments online if registered (if you are not registered for the online service please ask at reception), by phone or by text if you have had a text reminder.  Please follow the text instructions carefully.  If we have your up-to-date mobile telephone number you should always receive a reminder of your appointment 24 hours before with a function to cancel should you need to.

Named Accountable GP for all Patients

As of 1st April practices are required to allocate a named accountable GP to all patients including children.  At our practice we do this by way of a 'usual doctor' which is allocated on registration. If you are unclear who your named accountable GP is you can ask for this information when you call in or telephone. If you feel you would like a different GP to be allocated to you then this again can be requested and we will do our best to accommodate that. You are still free to see any GP and in particular when a different GP may have a sooner or more convenient appointment for your needs. You may also be required to see or speak to alternative GPs particularly in urgent situations or if a home visit is required. 

Drug Driving Rules

There are new drug driving rules in England and Wales from 2nd March 2015. Please see this leaflet for more information.

School Absences

If your child is absent from school and the school is asking you to get a doctors note for the absence please see this letter which we would be grateful if you could please share with the school. This letter is also available in hard copy from reception.

Identification Of Patients At Risk Of Ebola

Ebola is one cause of viral haemorrhagic fever (VHF) and other viruses causing VHF are endemic in a small number of countries.
If have recently travelled to any of the countries identified HERE within the last 21 days and have a fever >38 degrees centigrade or have had a history of fever in the past 24 hours


If you have a fever >38 degrees centigrade or a history of fever in the past 24 hours and have cared for or come into contact with body fluids of or handled clinical specimens (blood, urine, faeces, tissues or lab cultures) from an individual or laboratory animal known or strongly suspected to have a VHF
then please DO NOT come to the surgery, telephone us and inform reception of your symptoms and that you feel you may be considered at risk of VHF and they will arrange for you to speak to a clinician on the phone who can advise further.
If you are at risk and attend the surgery you will put a lot of other patients and staff at risk also.

Self Care and Appropriate Treatment

There are lots of opportunities for you to care appropriately for yourself without the need to see a doctor. Please see the link to this document (Getting The Right Treatment in Sutton) to help guide you to the most appropriate treatment options in your area. Also please see other links on our self care page about how to treat yourself without the use of antibiotics and what services are available from your community pharmacist.

A&E won’t kiss it better! 
Injured or unwell?  Don’t just go to A&E

 Your local Accident and Emergency (A&E) department is under severe pressure because of the numbers of patients attending the department, often with common health problems that can be better treated elsewhere.  To help raise awareness, the A&E won’t kiss it better campaign is being rolled out across Sutton this winter.

 The campaign will remind local people that A&E is not for common health problems, often associated with the colder weather, like coughs and colds but for serious and life-threatening emergencies like loss of consciousness.  You’ll find it hard to miss NHS Sutton CCG’s very own family of eye-catching yellow statues who will be leading the campaign this New Year to tell you about alternatives for conditions that are not life-threatening.  You can catch them on posters on buses and on posters and leaflets in your GP practice, your local pharmacy and other locations across the borough.

 Dr Jonathan Cockbain, local GP and Urgent Care Clinical Lead for NHS Sutton CCG is reminding local people that A&E is for serious emergencies only. Hospitals are very busy places all year round, but particularly in the winter months. Every day doctors and nurses who specialise in life-threatening illness spend their time dealing with people who have coughs, back ache, diarrhoea and other minor illnesses.

 Many people forget that A&E is for serious emergencies only.  But there are many other options.

For minor injuries and illnesses, you can look after yourself with a well-stocked medicine cupboard and first aid materials

If you are feeling under the weather and you are not getting better, get early advice.  Minor illnesses can get worse quickly – especially if you are over 60. Visit your local pharmacist for quick and easy access to health advice and recommended treatments for winter illnesses. If they are concerned about your condition, they will advise you to see your GP.  Your local pharmacist can also supply medicines for selected minor ailments without a GP prescription. 

Your GP is your first port of call for on-going illnesses or injuries. We know your medical history and we provide a range of services by appointment.

If you need urgent health advice but it's not an emergency? Call NHS 111 and they will direct you to the most appropriate service for you.  You should also call NHS 111 when the GP surgery is closed.

You can visit a local GP-led walk-in centre:  The closest GP walk-in service is the Wilson Health Centre, Cranmer Road, Mitcham, Surrey.  Tel:  020 3458 5100.  Open 8am – 8pm, seven days a week.

Please only call 999 or visit A&E if you have a very serious/life threatening illness or injury.

 So, if you’re feeling unwell and don’t know where to turn, don’t worry.  NHS Suttons CCG’s campaign highlights where you can get expert advice and treatment from local health services. Find your nearest service by visiting and entering your symptoms and postcode or download a local services guide from NHS Sutton CCG’s website.

Changes to the GP Contract require all practices to offer and promote the facility for patients to view on-line, export or print any summary information from their records relating to medications, immunisations, test results, allergies and adverse reactions.

This is an extension to the online service we have provided to date which allows patients to make appointments, cancel appointments and order repeat medications. Please see this link to register or to log-in if you are a current user of 'online access' or go to this page on our website which provides you with further information. Even if you are a current user in order to use the advanced online items you will have to register for this so please ensure you read the information provided carefully.

Please note that the online repeat prescription service is for straightforward repeat prescription requests only. We are unable to deal with changes to items, dosage or quantities through this method. If you need to make a change or ask for a different medication please put this in writing or contact the prescribing clerk at the practice directly.  The prescribing clerk is available Mon-Fri 8.30-12.30pm. We do not take requests for standard repeat prescriptions over the telephone.

Please note that the online access service for making appointments is to make routine appointments with a GP only. You cannot make appointments online if the GP also needs to be supported by the nurse (ie coil fitting/changing) or for other specific procedures such as minor surgery or for any appointments managed by the nurses as this is depending on the right nurse with the right skills. Please always ring the surgery to check if you are unsure and make these more specific appointments with the right clinicians and at the right times.

For more information see our online services page

If you require a chaperone to attend your consultation with the doctor please advise reception on arrival or advise the clinician when you go in to see them so that this can be arranged as quickly as possible.
If you need to speak to someone confidentially whilst in the surgery please let reception know so they can arrange for a suitable area to be identified as quickly as possible.

What is a formal Chaperone?

Click here for information about chaperones.

Who should I see?

If your need to see a GP or other health professional for something specific like a procedure or a medical you should always check with reception first to ensure the appointment is made with the right person(s) and for the right amount of time or you may be asked to re-book.

Jubilee Health Centre Access, Disabled Parking & Drop Off

Please note that we have now introduced an automated barrier entry and exit system to the front disabled parking and drop off area. Please see this document for more information on why this has happened and what it means to patients and visitors.

Click here for further information

Information for Patients who are Required
to Provide a Blood Pressure Reading

You can do this in one of three ways:

  1. Make an appointment to see a Health Care Assistant - our HCAs are here, Monday, Tuesday, Wednesday and Friday. 
  2. Attend the surgery and use our patient self service BP machine which is situated in the ground floor sub-waiting area close to where our GPs are now working from.  Please ask at reception for details if you cannot locate it.  Please follow the instructions carefully on how to take a reading and hand this in to reception to be added to your record.  Your name and date of birth must be added on the back when you hand this in. This option saves you making an appointment to see anyone and you can attend Monday-Friday 8am to 7pm whilst we are open.
  3. Drop in some home blood pressure readings.

    In most cases a normal BP is 150/90 or less unless advised otherwise 140/80 or less if diabetic.  Please ensure you have followed the instructions carefully and repeat the test if necessary.  If your BP reading is outside this range please consider taking up to 3 readings and only submit the best one to reception.  If your BP is still considered high the GP will arrange to contact you. 

We are continuing to establish a practice
patient participation group


Patient Feedback

Please see the patient feedback page for all our completed survey results, reports and action plans or CLICK HERE

Update Your General Information

Please use the following downloadable form to update some of your general information held on our system and in particular for ensuring we have the correct contact telephone numbers to contact you easily. Complete the form here and hand it in at reception.

Click here to download the General Update Questionnaire.

If you have to notify us of a change of name or address only you will need to complete a specific form for this and provide ID, please see the correct form here

Click here to download the Notification of Change Form.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.


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