Welcome To Shotfield Medical Practice
Welcome to our practice. We are a friendly team whose aim is to look after you and the health needs of your family. We are based within the newly opened Jubilee Health Centre and share the premises with community services and another practice.
We have put this website together to provide you with important information about the practice. We hope it will help you to make the most effective use of our services.
Please pick up a copy of our patient information leaflet available from reception or download it from this website.
Please note that the online repeat
prescription service is for straightforward repeat prescription requests
only. We are unable to deal with changes to items, dosage or quantities
through this method. If you need to make a change or ask for a different medication
please contact the practice directly. Thank you.
Please note that the online access service for making appointments is to make routine appointments with a GP only. You cannot make appointments online if the GP also needs to be supported by the nurse (ie coil fitting/changing) or for other specific procedures or for any appointments managed by the nurses. Please always ring the surgery to check if you are unsure and make these more specific appointments with the right clinicians and at the right times.
If you require a chaperone to attend your consultation with the doctor please advise reception on arrival or advise the clinician when you go in to see them so that this can be arranged as quickly as possible.
If you need to speak to someone confidentially whilst in the surgery please let reception know so they can arrange for a suitable area to be identified as quickly as possible.
The surgery will be closed on both bank holidays (Friday 18th and Monday 21st April). If you need urgent medical attention across the bank holiday weekend please dial 111 where your enquiry will be dealt with and prioritised and you may be referred to the GP out of hours service. Any routine matter should be referred to the practice when we re-open on Tuesday 22nd April. The phone is likely to be very busy first thing on Tuesday 22nd April so if you enquiry is not so urgent please ring back later in the day or during one of the following days. If you are going to need a repeat prescription item please ensure you submit the request to us in good time this week so it can be prepared for you and ready for collection at the surgery or a pharmacy of your choice. Please do not leave it too late and then ask us to prepare something urgently as we will not have the resources to do so. Thank you for your co-operation.
Pharmacies Open Over Easter
Please see details below for pharmacies open over the Easter bank holiday weekend
NHS Merton CCG Pharmacy Rota Duties Easter 2014
NHS Sutton CCG Pharmacy Rota Duties Easter 2014
Jubilee Health Centre Access, Disabled Parking & Drop Off
Please note that we will be introducing an automated barrier entry and exit system to the front disabled parking and drop off area in the next few weeks. Please see this document for more information on why this is happening and what it means to patients and visitors.
Click here for further information
Important Notice To Patients
Please be aware NHS England are preparing to start collecting information about patients in order to plan and provide better healthcare.
Click here for more information and details on how to object to your data being shared.
Information for Patients who are Required
to Provide a Blood Pressure Reading
You can do this in one of two ways:
Make an appointment to see a Health Care Assistant - our HCAs are here Monday all day, Tuesday and Wednesday mornings.
Attend the surgery and use our patient self service BP machine which is situated in the ground floor sub-waiting area close to where our GPs are now working. Please ask at reception for details if you cannot locate it. Please follow the instructions carefully on how to take a reading and hand this in to reception to be added to your record. Your name and date of birth must be added on the back when you hand this in. The option saves making an appointment to see anyone and you can attend Monday-Friday 8am to 7pm whilst we are open.
In most cases a normal BP is 140/90 or less. Please ensure you have followed the instructions carefully and repeat the test if necessary. If your BP is reading is outside this range please consider taking up to 3 readings and only submit the best one to reception. If your BP is still considered high the GP will arrange to contact you please do not ask for an urgent appointment.
We are continuing to establish a practice
patient participation group
IN ADDITION OUR SUTTON CCG ARE SEEKING FURTHER REPRESENTATION ON THEIR PATIENT REFERENCE GROUP
PLEASE CLICK HERE FOR MORE INFORMATION
ABOUT BOTH GROUPS AND HOW TO JOIN
Please see the patient feedback page for all our completed survey results, reports and action plans including the newly added survey results and report for 2014.
Update Your General Information
Please use the following downloadable form to update your general information held on our system and to ensure we keep everything up-to-date and can contact you easily. Complete the form and hand it in at reception at the earliest opportunity.
Click here to download the form
Drs Lings, Lewis, Munden, Fisk & Mahfooth
Our address and contact numbers are:
Shotfield Medical Practice
Jubilee Health Centre
Tel: 020 8669 7612
Fax: 020 8773 1801
Our reception is normally open:
Monday to Friday - 08:00-19.00
We now offer some additional booked appointments with a GP, nurse or the Physician's Associate early in the morning from 07.30 (Tuesday or Thursday) and later in the evening until 19.30 (Monday or Wednesday). These appointments are generally aimed at accommodating those patients who are working and find it difficult to get to the surgery at other times. If you have an appointment with a clinician during extended hours when the building is not normally fully open you will need to buzz the intercom for entrance at the front door.
Outside these hours contact the normal surgery telephone number 020 8669 7612 and follow the recorded instructions.
The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.